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Customer ServiceFull-time · 38 hrs/wk · Remote — Australia
Complaints Resolution Officer
Resolve escalated customer complaints within AFCA timelines.
$62k–$80kApply for this role
About the role
Manage the complaints workflow for an Australian financial services firm. Remote role with strict deadlines and compliance oversight.
What you'll do
- Acknowledge, investigate and respond to complaints
- Liaise with compliance and legal on complex matters
- Maintain accurate records for regulatory reporting
What we're looking for
- ✓Experience in complaints or dispute resolution
- ✓Understanding of financial services regulatory framework
- ✓Calm, empathetic and decisive communicator
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