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Customer ServiceFull-time · 38 hrs/wk · Remote — Australia
Customer Success Manager
Own onboarding, health and retention for a B2B trading data client base.
$78k–$98kApply for this role
About the role
Manage a book of mid-market subscribers for a Sydney market data firm. Remote with quarterly in-person planning days.
What you'll do
- Run onboarding and quarterly business reviews
- Monitor usage health and flag churn risk
- Partner with product and support on feedback loops
What we're looking for
- ✓3+ years in customer success or account management
- ✓Experience with SaaS or financial data products
- ✓Strong stakeholder communication
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