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Customer ServiceFull-time · 38 hrs/wk · Remote — Australia
Customer Service Specialist
Be the first point of contact for a fast-growing Australian fintech.
$58k–$72kApply for this role
About the role
Join a Melbourne-based investing platform's support team, handling inbound questions via email, chat and phone during AEST business hours. Fully remote with a structured onboarding program.
What you'll do
- Respond to customer enquiries across email, live chat and phone
- Troubleshoot account and platform issues and escalate where needed
- Update CRM notes and follow up on open cases
What we're looking for
- ✓1+ years in customer service or support
- ✓Clear written and verbal communication
- ✓Australian work rights
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