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Customer ServiceFull-time · 38 hrs/wk · Remote — Australia
Technical Support Analyst
Support retail traders on platform, data and API questions.
$68k–$86kApply for this role
About the role
Help users of a multi-asset trading platform solve technical problems via ticket and screen-share. Shift covers AEST market hours.
What you'll do
- Diagnose platform, mobile and API issues from tickets
- Reproduce bugs and write clear defect reports
- Contribute to help-centre articles and runbooks
What we're looking for
- ✓2+ years in technical support or QA
- ✓Basic understanding of trading platforms or APIs
- ✓Patient, methodical communicator
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